Digital Transformation

Digital Transformation is the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology. Digital solutions may enable new types of innovation and creativity, rather than simply enhancing and supporting traditional methods. Many techniques can be helpful to find opportunities for digital transformation or to support the transformation process.

Lean canvas

Business plans take too long to write, are seldom updated, and almost never read by others but documenting your hypotheses is key. Lean Canvas solves this problem using a 1-page business model that takes little time to create.

Design thinking

Design thinking is a problem solving approach that aims to improve people’s experiences. Design thinking is a non-linear, iterative process to understand users, challenge assumptions, redefine problems and create innovative solutions to prototype and test. It’s most useful in tackling complex problems that are ill-defined or unknown.

Prototyping

A prototype is a simple experimental model of a proposed solution used to test or validate ideas and design assumptions quickly and cheaply.

Customer journey mapping

The purpose of customer journey mapping is to understand what customers go through and improve the quality of your customer experience, ensuring consistency and a seamless experience at all touchpoints and across all channels.

Design sprint

A design sprint is a time-constrained, five-phase process that uses design thinking with the aim of reducing the risk when bringing a new product, service or a feature to the market. The process aims to help teams to clearly define goals, validating assumptions and deciding on a product roadmap before starting development.